Terms and Conditions

1. Payment Terms

Payment is due in full on the day of service unless otherwise approved in writing by management. A 3.5% processing fee applies to all credit and debit card payments unless otherwise waived or approved by management. Payment may also be made by cash or check.

2. Confirmation of Scheduled Services

Receipt of this invoice, estimate, or service confirmation constitutes acknowledgment and confirmation of the scheduled cleaning appointment(s) and requested services.

3. Access to Property / Lockout or Service Fee

The client is responsible for ensuring proper and timely access to the property at the scheduled service time, including working keys, lockbox codes, gate codes, alarm codes, or any other required access instructions. If the team arrives and cannot access the property for reasons outside the control of Atlas Cleaning LLC, including absence of a lockbox, missing or incorrect access codes, locked gates, inaccessible keys, or failure to provide proper access instructions, a service fee / lockout fee of $100.00 may apply by default. Management reserves the right, at its sole discretion, to waive, reduce, or adjust this fee depending on the circumstances.

4. Condition of Premises / Right to Refuse Service

Atlas Cleaning LLC reserves the right to refuse, suspend, or discontinue service at its sole discretion if the premises are excessively cluttered, unsafe, unsanitary, hazardous, or pose a risk to the health, safety, or well-being of its employees, agents, or contractors, including but not limited to animal or human waste, biohazards, infestations, or structurally unsafe areas. In such cases, a cancellation fee, lockout fee, service fee, and/or partial or full service charge may still apply.

5. Scope of Services

Services will be performed according to the scope agreed upon at booking, estimate, or work order. Additional services requested at the time of cleaning, or any material difference between the actual property condition and the condition represented at booking, may result in additional charges, revised pricing, or rescheduling.

6. Acceptance of Terms

Payment of this invoice constitutes the client's full acceptance of these Terms and Conditions.

7. Inspection, Acceptance of Services, and Limited Dispute Period

The client is responsible for inspecting the services promptly upon completion. Any concern, claim, complaint, or dispute regarding quality, condition, scope, or completion of services must be submitted in writing to Atlas Cleaning LLC within twenty-four (24) hours following payment. Failure to provide written notice within this period constitutes full and final acceptance of the services rendered and a waiver of any related claims or disputes.

8. Limitation of Claims

Atlas Cleaning LLC shall not be liable for complaints, claims, or deficiencies reported after the twenty-four (24) hour notice period. Atlas Cleaning LLC is not responsible for pre-existing damage, normal wear and tear, deterioration, improper installation of fixtures or surfaces, or conditions not reasonably visible at the time service is performed.

9. No Guarantee in Hazardous or Severely Neglected Conditions

In cases involving excessive buildup, neglect, unsanitary conditions, or other extreme circumstances, Atlas Cleaning LLC does not guarantee complete removal of stains, odors, residue, discoloration, or other permanent or semi-permanent conditions.

10. Governing Understanding

These Terms and Conditions apply to all residential and commercial cleaning services provided by Atlas Cleaning LLC unless otherwise stated in a separate written agreement signed by management.

Maid Brigade of Birmingham - Atlas Cleaning LLC

Residential Cleaning • Office Cleaning • Carpet and Upholstery Cleaning • Floor Waxing